Frequently Asked Questions (FAQ)

FAQ - Frequently Asked Questions

1. How can I create an account?

To create an account, click on the "Account" button at the top of the page. From there, choose "Sign Up" and fill in your details. Once completed, you'll receive a confirmation email to activate your account.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or directly through the shipping provider's platform.

4. How long does shipping take?

Shipping times depend on your location. Generally, it takes:

  • Domestic: 3-5 business days
  • International: 7-14 business days

For more information, please visit our Shipping Information page.

5. What is your return policy?

We offer a 30-day return policy on most items. If you're not satisfied with your purchase, you can return it for a full refund or exchange. Items must be in their original condition. For more details, please visit our Return Policy page.

6. Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it. Please contact our Customer Service team immediately to assist you.

7. Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping fees and delivery times vary depending on the destination. Please check our Shipping Information page for more details.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our Customer Service team within 48 hours of delivery. We will arrange for a replacement or refund as quickly as possible.

9. How do I use a discount code?

To use a discount code, enter it in the "Promo Code" box at checkout. The discount will be applied to your total before completing the purchase.

10. How can I contact customer service?

You can reach our customer service team through the Contact Us page or by emailing Contact@lexmarks.com. We’re available Monday to Friday from 9 AM to 6 PM.

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